We are committed to building long-term relationships with our customers and our goal is to empower you to make smart decisions. When you partner with us, you’re connected to a dedicated support team that includes:
- Expert Service Technicians
- Reliable Account Management with a dedicated Relationship Manager assigned to every account
- Responsive Management Professionals
- Helpful Service Center Personnel
No matter the role or title, everyone at Enervise is here for one reason: A commitment to the comfort and efficiency of your building. Our industry experience enables us to assess your needs and create the best custom solutions for your facility.
Your maintenance account team includes both a dedicated Relationship Manager, and your assigned General Service Lead Technician.
These individuals have direct support from a knowledgeable Field Service Director and depth from the largest group of experienced Journeymen Technicians in the area. What we provide is the comfort in knowing that your Enervise team is dedicated to knowing your facility front to back, top to bottom, and the service it requires.
Commercial HVAC Experts
Our Relationship Managers work closely with the rest of your team to make sure we are always meeting and exceeding your expectations. They’ll meet with you on a regular basis depending on your needs to assess current results and expectations and plan for the future.
Our Project Sales & Management Team Members are industry veterans who are specially trained to evaluate your building and offer design solutions, estimates, proposals and project coordination. Put your mechanical assets in the right hands for your next project.
HVAC Field Service Technicians
Our own in-house training center is registered to provide training and certification. All supervisors hold OSHA 30-hour cards and NATE (North American Training Excellence) certificates. All field personnel participate in industry standard Kentucky Journeyman certification and continued education subjects at 8 hours per year to keep up with industry upgrades and changes. All technicians are EPA-certified for the handling of refrigerants.
Our expert technicians hold multiple factory-certified-training credentials on major manufacturer’s equipment; including Centrifugal, Screw, Reciprocating Compressors, Hydronic and steam boilers, flame safeguard controls and more.
Complex challenges require the support of seasoned veterans. Our service managers bring years of experience and our field service management teams ensure we do it right the first time.
When you call for service, your request automatically sets off a systematic chain of events with every action, discovery and detail documented into our service management system – part of an integrated work order process.
To avoid unnecessary service calls, our field teams follow a protocol that includes reviewing and inputting the following each and every time work is implemented:
- The manufacturer’s first-year warranty
- Other service warranties
- Outstanding quotes
- Past service calls
- Past problems with a similar unit
All of this information is accessible at any time through a handheld smartphone right at our technician’s fingertips. You can be assured that our tried and true systems are working for you; managing the cost of day-to-day service, driving validation of work performed, and delivering the information you need in a timely fashion.